Tel: +44(0) 7552 124244

Skip Navigation LinksNews

​​​​​​​​​​​​​​WHE UK News

Page Image
Page Content
80Change in the NHS
ABP Annual Conference

Steve co-presented with one of his clients Mike Gibney at the Association for Business Psychology (ABP) Annual Conference. They considered change in the NHS and described an evidence based approach to change and they explained why the complexity of the NHS adds extra challenges for making changes stick. They asked why after 65 years of the NHS and 23 major change initiatives there has been no significant change. Their conclusions challenged the wisdom of attempting to make significant change while senior stakeholders, including government, place conflicting expectations on those who are meant to make the changes work.

Steve would be very happy to talk to you about this experience, so do contact him to find out more.

81Neglected drivers of organisational performance - a model for managing change
ACMP Europe Change Management Conference

Steve presented at the ACMP Europe Change Management Conference where he described how to use WHE UK's model of 'Influences on Actions' and how it has helped private and public sector organisations achieve sustainable change.  Steve described the systemic model and potential conflicts between how organisations expect us to work and how we prefer to work and gave examples of some surprising consequences! Steve's talk also explored the tensions between 'emotion and reason' at work and how this affects behaviour when people are faced with change. 

Steve explained how we expect people to act is not how we have evolved to act, why this is and the challenges it presents.  Steve went on to illustrate these examples with short case studies. 

82Developing new assessment centre standards for the British Psychological Society
Division of Occupational Psychology Annual Conference

Steve is working with the BPS to produce an independent set of standards for the design and running of assessment centres. The new guidelines point to the areas that need to be made explicit and agreed between a client and their assessment centre provider and who should have responsibility for each area.

The working group, comprising users, providers and academics, are currently assimilating feedback on an initial draft of the standards and a series of research questionnaires which will inform the final draft - available later this year for wider consultation.

Steve presented an assessment Centre case study as part of a symposium on assessment centre practice at the Division of Occupational Psychology (DOP) Annual Conference held on the 8-10 January 2014. 

During this session, Steve demonstrated why a rigorous and structured approach to design is not sufficient to produce an Assessment Centre (AC) that is fit for purpose. Steve used the British Psychological Society (BPS) draft AC standards to describe the design and delivery of a highly regarded AC. Delegates' attention was drawn to significant flaws in the AC that the new standards could help prevent in future designs.

Get it now in paperback or E book at Troubador


The hard and sometimes painful work of preparing and designing this book has been done. This book is now available in print and in e-book formats and published by Matador. Link to Troubador​

Our thanks to all of our clients and colleagues who have encouraged us to write the book and who furnished us with the opportunities to develop our ideas and to put theory into practice.

In this book, Steve describes the need for our approach to looking at and understanding performance in any situation. He uses headline issues, such as MP's expenses, the banking crisis and problems in the NHS as well as examples of headaches in social and organisational settings to illustrate how the way we have evolved affects how we behave. How and why we behave well in some situations and how and why we behave not so well in others.

​This practical book will show how we set up situations using our reasoning and why, unless we account for individuals' feelings, we can easily contribute to the kinds of headlines and headaches that we want to avoid.

Steve describes our model and how it can be used to analyse and understand all types of situations. He explains how situations differ depending on the person and how to make situations easier to set up and manage successfully.

And no jargon, just everyday examples and everyday language. ​​